PEORIA, Ill. (March 25, 2003) – For the second consecutive year, IBM has awarded
Advanced Technology Services, Inc. (ATS) Premier Warranty Service Partner status based on excellence in customer satisfaction and service quality. This designation, which reflects ATS’ performance from January through December 2002, underlines ATS’ commitment to delivering service of the highest quality to achieve complete customer satisfaction. ATS is ranked in the top eight percent of IBM’s service partners.
IBM measures its service partners’ performance in a variety of categories such as first-time fix, parts ordered per machine, customer satisfaction rating, and the percent of customers providing feedback.
ATS is the only company that packages a complete combination of IT services with factory maintenance, industrial parts repair, and used machinery and equipment sales to maintain equipment both in the office and in the plant.
Known as The inventional companyTM because of its proven ability to solve its customers’ repair, maintenance and support problems, ATS significantly increases productivity and reduces cost.
The company employs more than 800 people throughout the United States.
For more information visit the ATS Web site at www.AdvancedTech.com.