The balanced score card allows ATS to link our maintenance plan, visually depicted by the strategy map, to tangible goals and actions. We all know that what you measure is what you get, and that a company's measurement system strongly influences the behavior of its people. The balanced score card provides an effective way to manage a business by exploring the strategy from all perspectives of the maintenance strategy map.
In combination, the strategy map with the balanced score card enables focusing and measuring the various components of the maintenance strategy. The strategy map links desired outcome in the customer and financial perspectives to outstanding performance in learning and growth and internal processes, focusing on critical areas such as operations management and customer management.